How to develop a business plan the Elements way

Elements carpet cleaning and restoration . We developed a business plan from the end point of the ultimate customer experience .  What are the steps from the initial phone call or email to the follow up phone call. If our client tells there friends and family about us they we did our job as a company .

Are you tired of dirty grout

As a home owner you work very hard to keep your home in a beautiful condition. You clean you house all the time but, no matter what you do you can't seem to get the tile and grout to come clean. I am gear to tell you its not your fault . Many of the cleaners sold at supermarkets are far to hash and wear away at your sealer . Overtime sealer dissolves and the porous tile and grout are left exposed sponging in dirt and debris. Leaving you with a once beautiful floor , looking like you don't clean it at all.
Its time to call Elements carpet cleaning and restoration we can bring your tile and grout back to its original condition . Once Elements has fully restored your floor we will apply a premium sealer that will lock in the new look. We will also recommend a maintenance plan so you will not need to call us for a few years . If you are tired of dirty grout give us a call 519-819-9095 or visit www.elementsrestoration.ca

It feels good when your work is appreciated

. Elements carpet cleaning and restoration strives to be the best . We encounter  situations where our clients are not fully satisfied. Elements does not take this lightly. We listen to an issue and resolve it as quickly as possible .  If its a tile and grout cleaning where a single grout line was a shade darker . We schedule as soon as possible to remedy this type of situation. This cleaning is always free of charge . When a company like Elements cares enough to make it right people notice . They become your biggest company cheerleaders. Seem's like common sense but as you and I both know common sense can be a rare superpower in today's world .
Elements carpet cleaning and restoration serves Windsor , LaSalle , Tecumseh , lakeshore , belle river , Essex ,  Tilbury and Chatham Ontario . We provide carpet cleaning , tile and grout cleaning , upholstery cleaning and more . Call 519-966-2676 or Cell 519-819-9095 or visit us elementsrestoration.ca

Commercial Carpet Cleaning Reduces Employee Sick Days, Resulting in Revenue!

Commercial Carpet Cleaning Windsor, A clean well maintained carpet can offer your business a bright, updated and cleanly atmosphere.  A clean carpet can also improve the air quality reducing pathogens such as mold, mites and bacteria.  It is a common misconception that carpets are uncleanly, this misconception speaks to poorly maintained carpets full of dampness and pathogens resulting in mold spores.  This is a recipe for illness to the persons exposed, employees and customers alike. Illness in the workplace costs businesses money, bottom line.  Statics Canada Census confirms employee sickness costs business` money.  For a fraction of the cost of not cleaning your carpets, have them cleaned and reap the many rewards!

When carpets are cleaned the varying allergens, molds and bacteria are disinfected, steamed rinsed and removed.  A professional is armed with the knowledge, experience and equipment that will penetrate the superficial layers and ensure the cleaning happens deep within the fibers of the carpet.  Just as important as the cleaning is the extraction capability of the equipment used by the restoration technician, if the carpets are left with a significant amount of water due to lack of extraction power they are subject to significant mold and mildew. 
Ensuring the carpets in your business are clean and well maintained communicates to potential customers your commitment to detailed customer service, no matter what class of business.  A cleanly work environment offers maximized revenues by ensuring the health and wellness of employees.

Author

Bob Russell

ELEMENTS carpet cleaning and Restoration

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Carpet Cleaning Windsor.mp4

LEATHER CLEANING Windsor

Leather cleaning Windsor

TILE and GROUT Cleaning Windsor

Tile and Grout Cleaning Windsor

Do I need Carpet Protector ?

Do I need Carpet Protector?

Carpet cleaning Windsor,When your carpet was manufactured there were two levels of protection. First an acid dye blocker is added to lock in the color of the dye. This clear dye fills empty areas of each carpet fiber. Second a product called a Fluorochemical with trade names like 3M Scotchguard,DuPont Teflon or Bridgepoints MAXIM. This product forms a protective layer on top of acid block layer that resists dry soils. The more dry soils are repelled they have a better chance of being picked up with you regular vacuuming.

However, it is inevitable that some of the pollutants and soils will begin to stick to the fibers.  After the boding process has started the protective layer is sanded away with foot traffic. If left too long between cleanings traffic areas will breakdown the very fibers of the yarn. Once these are damaged they will never look the same.

Wait what can you do ? Not to worry Elements carpet cleaning Windsor can help. First hire a reputable company to clean your carpets . Some companies use High alkaline products that will leave your carpets looking clean but, in far worse condition than before they arrived. In a few weeks you will notice rapid resoiling and further damage to the fibers.
Once your carpets are fully cleaned of sicky soils and pollutants and full rinced. Elements will re apply the Fluorochemical product to your carpet this will give you back the potection againts perminate staining and soils damaging fibers. This will keep your carpet looking great for many years down the raod.

Author

+Robert Russell

ELEMENTS Carpet Cleaning and Restoration

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Top 5 Top 5 benefits to Encapsulation Carpet Cleaning

Top 5 Top 5 benefits to Encapsulation Carpet Cleaning

Carpet Cleaning Windsor, Encapsulation chemistry is a method of cleaning best used for commercial carpet maintenance. The first step in effective cleaning carpet is to remove sticky soils from carpet fibers. The encapsulation method of cleaning surrounds each soil particle and crystallizes it so that it cannot attract other soils. The encapsulated (crystallized) particles then release from the carpet fiber making them easily extracted with normal vacuuming. Therefore, there is no dirt attracting residues left behind resulting in the carpet staying clean for a longer period of time.
Encapsulation cleaning also eliminates recurring spill stains and wicking (browning of the carpet fibers). Commercial carpets vary from residential in both the materials of the carpets as well as in the amount of traffic and staining they endure. Stains are abundant in a commercial setting these stains will tend to be pulled up through the carpet with a hot water extraction method (HWE).  Thus due to the high volume of staining and soil attracting residue present in commercial settings the encapsulation carpet cleaning method is advantageous ensuring an incredibly bright and clean carpet.

                

1. Fast dry times- Typical dry times for encapsulation are less than 2 hours. This eliminates the slip and fall and re-soiling issues found with hot water extraction.

2.     Money saving-when on a proper maintenance program your overall carpet cleaning costs will be lower and you business space will look amazing all year around.

3. Safety –Slip and fall accidents can be greatly reduced with proper safety signs, employee awareness, Quick dry times 6 hours faster than HWE (hot water extraction).
4. Whisper Quiet Operation- Imagine having a section of your office cleaned quietly without interrupting daily operations of your business. This option is not available with a truck mount roaring in the background.  
5. No more Security issues- Unlike carpet cleaners who are “chained” to their truck mount we can offer the security option of cleaning with the account’s doors shut and locked.

           Author Robert Russell

http://www.elementsrestoration.ca/

carpet cleaning Windsor,Customer Service

Customer Service

"You will be judged by what you do, not what you say."

   Carpet cleaning Windsor, Customer Service is an essential piece of a successful company.  No matter how many deals, offers, sales and promotions that are offered to the public the longevity and success of a company is built on return business and word of mouth referrals.

Ensuring a positive experience for your customers is not only the right thing to do, it’s also the only way to sustain a company; especially in this flooded market.  Fly by night companies offering unreal deals and unreal outcomes are unable to sustain an anchor themselves in a community. 

A sales person with skill or an eye for pushing vulnerable persons can sell a job once.  However it is the customer service that ensures the longevity of the company.  This customer service is built on mutual trust, a keen awareness for the industry and assurance of need verses up-selling.

There is no greater marketing campaign then positive customer testimonials and customer referral of friends and family.  Family and friends trust one another, if you are recommended by a friend or family member your company will be representative of that circle of trust.  Companies that are successful have an awareness of the benefits of this kind of networking.

To ensure your company is engaging in positive customer service ensures that you and your employees are answering the phone whenever possible.  Customers feel cared for when their questions can be answered by a person, or that the appropriate person will return their call.

When Customers share with you concerns, fears, problems or complements LISITEN to them! And let the customer know that you will address these issues and make changes to ensure the best customer service.  You would rather a customer feel as though they can share with YOU their issues and work through them rather than be unsatisfied and share their negative perception of your company with their friends and family.  In some cases this offers the company an opportunity to explain and leaves the customer feeling attended to.

Another significant part of customer service is ensuring that you never offer a service that you cannot deliver upon.  Your customers are smart and this is a huge breach of trust and may leave the customer feeling that you would say anything just to make the sale.  Another piece to consider is up-selling.  While this is a documented profitable technique it is important to distinguish between an up-sale and a needless upgrade that benefits the company and not the customer.  Company’s must ensure that when up-selling or packaging products and services that both the customer AND the company benefits. 

Lastly, a discussion around offering customers that ultimate positive experience; an example of this might be a construction company doing a kitchen renovation notices the lock on the customers bathroom door is broken and fixes it at no charge.  A fix of this nature may cost the company under five dollars to repair, the benefits however are invaluable.  The way that this customer will go into the community and speak of your company would be valued at thousands in terms of advertizing. 

While the obvious steps of ensuring that your staff is curious and knowledgeable, considering these applications of customer service will guarantee that you are not only ensuring due diligence of customer service, but will also create a brand of trust and excellence for your company. 

Author

+Robert Russell

ELEMENTS Carpet Cleaning and Restoration

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